Store Policy

ALL LOSS & DAMAGE MUST BE REPORTED WITHIN 7 DAYS OF THE ITEM BEING POSTED THIS IS TO ENSURE WE CAN RESOLVE ISSUES QUICKLY Refunds are NOT issued for items deemed Lost by Courier if tracking states delivered . We require a 10 working day investigation period with our couriers for any loss or discrepancy with all orders before we deem order lost then a replacement will be made . Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However, we will work with the customer to ensure they are satisfied with their purchase. Any items deemed faulty must  be returned to us via second class standard Royal Mail ONLY. This return postage will be refunded to customer. If customer chooses to return using another postage service this will not be refunded. If you would like to return a non personalised product this must be done within 14 days after receiving your goods. A 20% restocking fee will be deducted from the cost to cover all merchant charges associated with any refund due. The buyer is to cover the full return postage and to ensure this arrives with no damage. If the item is received back to us damaged then no refund can be given and the goods must then be collected at the buyer’s cost. All returned items must be wrapped carefully and in line with courier expectations. Failure to do so will cause a return to be rejected due to further damage caused by a lack of packing.